Introduction
Craw Agency LTD trading as Revois ("we," "us," "our," or "Revois") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence voice calling platform and related services (collectively, the "Service").
Craw Agency LTD is a company registered in England and Wales (Company Number: 16495970) with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.
1.1 Information You Provide
Account Information: When you create an account, we collect your name, email address, phone number, company name, billing information, and other contact details.
User Content: We collect the content you submit, upload, or transmit through the Service, including:
- AI Agent prompts and configurations
- Knowledge base documents and data
- Call recordings and transcripts
- Campaign contact lists and data
- Custom integration settings
Communication Data: When you contact us for support or other inquiries, we collect the information you provide in those communications.
Payment Information: When you make a purchase, we collect payment details such as credit card information. Payment processing is handled by our third-party payment processor (Stripe), and we do not store complete payment card details on our servers.
1.2 Information We Collect Automatically
Usage Data: We collect information about your interactions with the Service, including:
- Call duration, frequency, and metadata
- Features accessed and actions taken
- Pages viewed and navigation patterns
- Search queries within the Service
- Error logs and performance data
Device Data: We collect information about the devices you use to access the Service, including:
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Mobile network information
- Time zone and language settings
Call Data: When calls are made through the Service, we collect:
- Call recordings (if enabled)
- Transcripts and conversation logs
- Call duration and timestamps
- Caller and recipient phone numbers
- Call outcome and status information
1.3 Information from Third Parties
Third-Party Services: If you connect our Service to third-party services (e.g., Google Calendar, CRM systems), we may receive information from those services in accordance with their privacy policies and your authorisation.
Telephony Providers: We receive call metadata and related information from our telephony partners necessary to provide the Service.
Business Partners: We may receive information about you from our business partners, resellers, or affiliates.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain the Service:
- To operate, maintain, and improve the Service
- To process transactions and manage your account
- To authenticate users and ensure security
- To provide customer support and respond to inquiries
To Communicate with You:
- To send you service-related notices and updates
- To send you security alerts and technical notifications
- To respond to your comments, questions, and requests
- To send you marketing communications (with your consent)
To Personalise Your Experience:
- To tailor content and features to your preferences
- To provide personalised recommendations
- To remember your settings and preferences
For Analytics and Improvement:
- To analyse usage trends and patterns
- To diagnose technical issues and bugs
- To improve the quality and performance of the Service
- To develop new features and services
For AI Model Improvement:
- We do NOT use your call data, transcripts, or User Content to train our AI models
- We do NOT share your data with third-party AI providers for their model training
- Your data is processed solely to provide the Service to you
To Ensure Safety and Security:
- To detect, prevent, and address fraud and abuse
- To monitor compliance with our Terms of Service
- To protect the rights, property, and safety of Revois, our users, and the public
For Legal Compliance:
- To comply with applicable laws and regulations
- To respond to legal process and government requests
- To enforce our Terms of Service and other agreements
4. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training on data protection and security
- Incident response and breach notification procedures
- Regular backups and disaster recovery planning
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
If you become aware of any security breach or unauthorised access to your account, please contact us immediately at security@revois.com.
5. Data Retention
We retain your information for as long as necessary to:
- Provide you with the Service and fulfil the purposes described in this Privacy Policy
- Comply with our legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
Specific Retention Periods:
You may request deletion of your data at any time, subject to our legal obligations. Some information may be retained in backup systems for a limited period after deletion.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to:
- Access the personal information we hold about you
- Receive a copy of your data in a structured, commonly used format
- Request information about how your data is processed
6.2 Correction and Deletion
You have the right to:
- Correct inaccurate or incomplete personal information
- Request deletion of your personal information
- Restrict or object to certain processing activities
6.3 Consent Withdrawal
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.
6.4 Marketing Communications
You can opt out of receiving promotional communications by:
- Following the unsubscribe instructions in our emails
- Adjusting your communication preferences in your account settings
- Contacting us at privacy@revois.com
Please note that even if you opt out of marketing communications, we may still send you service-related messages.
6.5 Account Settings
You can access and update your account information by logging into your account dashboard. You can also export your data or delete your account through the settings page.
6.6 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@revois.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
6.7 Complaints
If you are not satisfied with our response or believe we are processing your data unlawfully, you have the right to lodge a complaint with a supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO): https://ico.org.uk
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. Our primary data storage is in the European Union (AWS Frankfurt), but some of our service providers may be located in other countries, including the United States.
When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant authorities
- Binding corporate rules where applicable
- Your explicit consent where appropriate
By using the Service, you acknowledge that your information may be transferred internationally as described in this Privacy Policy.
9. Third-Party Services
The Service may contain links to or integrations with third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party services you access through the Service.
Third-Party AI Providers:
We use third-party AI services to provide certain features of the Service. These providers process data as follows:
We have contractual agreements with all AI providers that prohibit them from using your data to train their models.
10. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us at privacy@revois.com.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make material changes, we will:
- Update the "Last Updated" date at the top of this Privacy Policy
- Notify you by email or through the Service
- Obtain your consent where required by law
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Craw Agency LTD (trading as Revois)
Registered Address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Company Number: 16495970
Email Contacts:
General Privacy Inquiries: privacy@revois.com
Data Protection Officer: dpo@revois.com
Security Issues: security@revois.com
General Support: support@revois.com
We will respond to your inquiry within 30 days.
Additional Information for Specific Regions
For Users in the European Economic Area (EEA) and United Kingdom
We process your personal data under the following legal bases as defined by the UK GDPR and EU GDPR:
- Contract Performance: Processing necessary to provide the Service
- Legitimate Interests: Processing for our legitimate business purposes
- Legal Obligation: Processing required to comply with laws
- Consent: Processing based on your explicit consent
You have additional rights under GDPR, including the right to data portability, the right to object to automated decision-making, and the right to lodge complaints with supervisory authorities.
For Users in Turkey
If you are located in Turkey, we process your personal data in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK). You have rights under KVKK including the right to learn whether your data is processed, to request information about processing, to request correction, to request deletion, and to object to processing.
For KVKK-related inquiries, please contact: kvkk@revois.com
By using the Revois Service, you acknowledge that you have read and understood this Privacy Policy.