Automating patient appointment scheduling and reminders
Reduce no-shows, free up your front desk, and deliver a seamless patient experience.
The Problem
Anadolu Medical Center operates 12 specialty clinics across Istanbul, serving over 500 patients daily. But with growth came a frustrating bottleneck: appointment confirmations.
Every morning, the front desk staff spent hours calling patients to confirm next-day appointments. Each call followed the same script—verify identity, confirm the time, remind them to bring their ID and any previous test results, explain parking.
Despite their best efforts, no-show rates hovered around 23%. Staff were overwhelmed. Patients complained about long hold times when calling to reschedule. And doctors sat idle during slots that could have been filled.
The front desk wasn't providing care—they were drowning in phone calls.
The Solution
Anadolu Medical partnered with Revois to build a voice agent named Ayşe—a warm, professional assistant with the calm demeanor patients expect from healthcare staff.
Here's how it works: Ayşe calls patients 24 hours before their appointment.
"Merhaba, I'm Ayşe from Anadolu Medical Center. Am I speaking with Mehmet Bey?"
Once identity is confirmed, Ayşe explains the purpose: "I'm calling to confirm your appointment with Dr. Kaya tomorrow at 10:30. Will you be able to attend?"
If the patient needs to reschedule, Ayşe checks available slots in real-time and offers alternatives: "I understand. I have availability on Thursday at 14:00 or Friday at 09:30. Which works better for you?"
Before ending the call, Ayşe provides essential reminders: "Please remember to bring your kimlik and any recent test results. The clinic is on the 3rd floor. Parking is available in the basement—just validate your ticket at reception."
The Result
Ayşe now handles the entire confirmation process end-to-end. Staff focus on patients walking through the door, not chasing those who haven't shown up yet.
Ready to transform your operations?
We're currently partnering with select businesses that meet our quality standards. Apply for access and our team will review your application.
Limited spots available. We'll respond within 24 hours.