24/7 reservation handling and guest services that never sleep
Capture every booking opportunity and deliver five-star service around the clock.
The Problem
Grand Antalya Resort is a 280-room beachfront property that welcomes guests from across Europe and the Middle East. Peak season means phones ringing non-stop—and off-season means a skeleton crew struggling to justify 24/7 coverage.
The real pain? Missed calls after hours. Analytics showed that 40% of booking inquiries came between 10 PM and 8 AM—exactly when the front desk was understaffed.
International guests calling from different time zones expected immediate answers. A German family planning their summer holiday doesn't want to leave a voicemail. They'll just book somewhere else.
Language was another barrier. Staff spoke Turkish and English, but Russian and Arabic speakers often struggled to communicate their needs. Every missed call was a missed booking.
The Solution
Grand Antalya deployed Revois to create Deniz—a multilingual reservation concierge available 24 hours a day, 7 days a week.
Here's how it works: A guest calls at 11 PM from Berlin. Deniz answers in German: "Guten Abend, vielen Dank für Ihren Anruf beim Grand Antalya Resort. Hier ist Deniz. Wie kann ich Ihnen helfen?"
The guest asks about availability for a family of four: "We'd like a sea-view room for July 15th to 22nd, with breakfast included."
Deniz checks real-time availability through the property management system: "I have a beautiful family suite available with sea view. It includes breakfast for all guests. The rate is €189 per night. Shall I reserve it for you?"
After collecting guest details, Deniz processes the booking: "Perfect, Mr. Schmidt. Your reservation is confirmed. You'll receive a confirmation email shortly. Is there anything else I can help you with? Perhaps airport transfer arrangements?"
The Result
Deniz now handles 80% of all incoming reservation calls. The night shift finally gets to focus on guests at the hotel, not guests trying to reach it.
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