Streamlining client intake and consultation scheduling
Never miss a potential client. Qualify leads, gather case details, and book consultations automatically.
The Problem
Yilmaz & Partners is a mid-sized law firm in Istanbul with attorneys specializing in family law, corporate law, and employment disputes. When someone needs a lawyer, they usually need one urgently.
But the firm's intake process was stuck in the past. A receptionist would answer calls, take down basic information, and promise that "someone will call you back." Half the time, potential clients had already contacted another firm by then.
The attorneys were frustrated too. They'd receive incomplete intake forms—missing contact details, vague case descriptions, no indication of urgency. Hours were wasted on calls that could have been qualified upfront.
And after 6 PM? The phones went to voicemail. But legal emergencies don't follow business hours. A business owner served with a lawsuit at 7 PM needs answers now, not tomorrow.
The Solution
Yilmaz & Partners implemented Revois to build Ceren—a professional, empathetic intake specialist who handles every call with the discretion clients expect from a law firm.
Here's how it works: A potential client calls at 8 PM about an employment issue: "Good evening, thank you for calling Yilmaz & Partners. This is Ceren. How may I assist you?"
The caller explains they were wrongfully terminated: "I was fired today without any warning. I think it's because I complained about unpaid overtime."
Ceren responds with empathy and gathers essential details: "I'm sorry to hear that. This sounds like it could be a wrongful termination case. Let me ask a few questions so we can connect you with the right attorney. How long were you employed at the company?"
After collecting key information—employment duration, company size, any documentation—Ceren qualifies the lead and schedules: "Based on what you've shared, I'd recommend a consultation with Av. Demir, our employment law specialist. He has availability tomorrow at 11 AM or 3 PM. Which works for you?"
The appointment is booked, and the attorney receives a complete intake summary before the meeting.
The Result
Ceren now handles initial intake for 85% of incoming inquiries. Attorneys walk into consultations fully briefed. And potential clients feel heard from the very first call—even at midnight.
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